World Postal Survey

Are things getting better or worse in 2011?

This is the seventh world postal survey and it is about the state of the postal world. It has become a regular feature on the annual postal calendar as a “barometer of confidence in the postal industry”. Results of the survey will be published in the December 2010 edition of Postal Technology International.  As with previous years, the survey is designed to capture the morale and expectation of many people in the industry from across the globe.

What do I need to do to take part?

Simply indicate one answer for each of the questions - it should be possible to complete it in only 3-5 minutes and we welcome responses from any person who works in any companies or organisation that is part the postal industry. Everyone’s views are valid, whatever position they hold, as this is just about your perception for 2011.  

Volumes
Grow
Same
Decline
1 The total volume of domestic letter mail will
2 The total volume of parcel post will
3 The total volume of international letter mail will
4 The total volume of direct mail will
5 The total volume of courier and express item will
 
 
 
 
Customers
Agree
Disagree
Don't know
6 The quality of service given to customers will have to improve
7 Your company will be introducing new products or services to the market
8 Customers will become more demanding
9 The trust & respect given to your company from customers is growing
 
 
 
 
Competition and collaboration
Grow
Same
Decline
10 The level of collaboration and co-operation acoss the postal industry will
11 The total value of the postal market will
12 The level of competition in the courier and express market will
 
 
 
 
The company or organisation for which you work
Agree
Disagree
Don't know
13 Your company will become more business oriented in its activities
14 Your company will develop a more commercial culture, i.e. more customer focused
15 Your company will introduce significant organisational changes
16 The number of people employed by your company will decline
17 Opportunities to your own career development will improve
18 The company that you work for will be actively engaged in reducing its negative environmental impact?                                                 
 
 
 
 
Global evironmental challenges
Positive
Negative
Neutral
19 The impact of the postal industry on the global environment, will it be:
 
 
 
 
Your confidence
High
Medium
Low
20 Your confidence for the future of your company in 2011 is
 
Your email address:
Country:
 

 
 
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